A simple homework question from his son became the catalyst for Cong's educational journey. Despite his extensive technical background across five countries, Cong realized he needed to strengthen his understanding of the American education system and overcome his communication challenges.
Through Champlain College Online (CCO), Cong developed the confidence to transform from someone hesitant to speak up to a professional ready to lead teams in software engineering and AI integration. His story demonstrates how education can bridge both knowledge and cultural gaps, creating pathways to new professional opportunities.
Watch Cong's Story
Before Champlain College Online
What was life like for you before enrolling at CCO?
Cong N.: When I first landed in the United States, I had big dreams of pursuing higher education. However, life had other plans for me, and supporting my family became my primary focus. I found myself working hard to make ends meet.
Fortunately, my previous working experience in other countries like London, Australia, Singapore, Malaysia, and Germany, along with my professional certifications in cybersecurity and advanced credentials from Microsoft across multiple domains, helped me secure a job that laid the foundation for my future career.
Before enrolling at CCCO, I spent my free time after work enjoying activities with my family. I love playing with my kids and teaching them about emerging technologies like AI (Artificial Intelligence) agents and Copilot tools. We often play video games together and enjoy spending time outdoors at parks, rivers, and mountains, taking in the beauty through photography and biking.
What motivated you to go back to school or pursue your degree?
C.N.: A significant moment in my life occurred when my son asked for my help with a school assignment. His question seemed simple at first, but it made me realize that I needed to gain a deeper understanding of the U.S. education system in order to assist him effectively.
This realization also reignited my dream of pursuing higher education. Motivated by this insight, I enrolled in a CCO program to further my education.
Were there any specific challenges or circumstances you were facing at the time?
C.N.: One of my biggest challenges was communicating because I didn’t feel confident. I was often scared to share my ideas and ask questions in big groups.
What made CCO the right choice for you? How did you find us?
C.N.: CCO is one of the schools recommended by the Office of Personnel Management (OPM). Initially, I considered several schools due to their affordable tuition and quality.
However, my communication with the Champlain Admissions team was exceptional, which led me to choose CCO. I truly appreciate the Admissions team's assistance and smooth enrollment process.
Additionally, the onboarding process was also executed effectively. I received my email account and gained access to all systems very quickly.
Cong’s Education Journey
What was it like adjusting to online learning and balancing school with everything else in your life?
C.N.: Adjusting to online learning was a significant change for me. Initially, it was challenging to manage my time effectively and balance school with my work and family responsibilities.
However, I gradually developed a routine that helped me stay organized and focused. I learned to prioritize tasks, set realistic goals, and make the most of my time.
The flexibility of online learning allowed me to study at my own pace and fit my coursework around my other commitments. Over time, I became more comfortable with the online format and appreciated its convenience.
Were there any standout classes, instructors, or moments during your program that really shaped your experience?
C.N.: Yes, there were several standout moments during my program at CCO. One of the most impactful classes was the first course on digital forensics science taught by Mr. Sergio Magalhaes.
The instructor was incredibly knowledgeable and passionate about the subject. Additionally, his constructive feedback was extremely valuable for me in all my other classes. It improved my learning skills, and it stood out in all my courses.
It boosted my confidence and motivated me to continue striving for excellence.
What surprised you the most about your journey at CCO?
C.N.: The support and resources available to students surprised me the most about my journey at CCO. I did not expect to have access to such a wide range of tools, including online libraries, tutoring services, and other scholarly sources.
Can you share a moment when you realized you were growing or changing—personally or professionally?
C.N.: One moment that stands out was when I presented and spoke during a project kickoff meeting with about fifteen senior staff members.
Initially, I was nervous and unsure of my abilities, but as the presentation progressed, I realized it was going well. I could see that I was gradually growing from what I had learned from the CCO.
I gained confidence and learned how to communicate effectively and motivate everyone in my work environment. This experience made me realize that I was developing both personally and professionally.
What would you say to someone who's thinking about going back to school but is still unsure?
C.N.: Returning to school can be a life-changing decision. Feeling uncertain or hesitant is normal, but the benefits are well worth the effort.
Education opens doors to new opportunities and fosters personal and professional growth. If you're thinking about it, take the leap and have faith in your ability to succeed.
Surround yourself with supportive people and resources, and remember that it's never too late to pursue your dreams.
Finishing His Program: The Glow-Up
How has your life changed since you began your degree—either at work, at home, or in how you see yourself?
C.N.: I've been able to take on more challenging projects and contribute more meaningfully to my team. At home, I have become more organized and better at managing my time, allowing me to spend more quality time with my family.
Personally, I have grown in self-confidence and feel more empowered to pursue my goals. This journey has truly transformed how I see myself and my potential.
What's something you can do now—personally or professionally—that you couldn't have imagined doing before CCO?
C.N.: One thing I can do now that I couldn't have imagined before pursuing my degree at CCO is taking on a leadership role in software engineering and project management.
I aim to transform traditional agile software project management into a more modern framework that integrates AI automation and AI agents.
The skills and knowledge I gained through coursework have equipped me to manage projects effectively and lead teams. Additionally, I have developed a deeper understanding of emerging technologies, allowing me to innovate and implement new solutions in my work.
What are you most proud of when you think about how far you've come?
C.N.: "Don't quit your daydream". This quote resonates with me, and I am very proud of my ability to keep going and my strong will. Despite my challenges and obstacles, I have focused on my goals and worked hard to reach them.
I am also proud of the positive influence I have had on my family and my job. Seeing how I have improved my skills and gained confidence, and knowing that I am a good example for my children, makes me feel proud.
How does it feel to finally be graduating?
C.N.: Graduating is a rewarding and fulfilling experience. It's a proud moment, knowing my hard work has paid off. It's a time to celebrate and think about the journey that got me here.
I'm excited about the future and the opportunities ahead.
What's next for you after graduation? Any goals or dreams you're excited to chase now that you have your degree?
C.N.: I am excited to pursue new opportunities in my career. One of my goals is to step into a leadership role where I can drive innovation and implement cutting-edge technologies, particularly by transforming traditional software development to integrate with AI agents.
I also look forward to continuing my education, especially in an AI leadership program. On a personal level, I hope to spend more time with my family and explore new hobbies and interests.
The possibilities are endless, and I am eager to see where this journey takes me.
